Returns Policy

Download and print our returns form here.

Thanks for purchasing our products at www.flowstyle.com operated by Flow Style Ltd.

Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at Flow Style LTD. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive with us.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

Non-faulty items must be sent back in their original unused condition within 30 days of the purchase date.

With all returns, please include a completed returns form.

Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging as if tampered with in any way, we can no longer accept the return. 

Any returns received after 30 days, can no longer be processed.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.