Customers are responsible for the cost of returning item(s), and for your parcel until it arrives at Flow Style LTD. We suggest a recorded or signed for delivery service so the parcel is insured and can be tracked. Goods are the customer’s responsibility until they arrive with us.
We have a 100 day returns policy from the receipt of your parcel, for an exchange or refund. Worn or used products will not be accepted unless faulty.
Non-faulty items must be sent back in their original unused condition within 100 days of the invoice date.
With all returns, please include a completed returns form (including order number customer name and address). This can be found on your order confirmation email.
Please wrap items appropriately for transit to avoid damage to goods or boxes. Please do not stick labels or tape directly to the products packaging as if tampered with in any way, we can no longer accept the return.
Please allow 3-5 working days once the goods have reached us, to give us time to process your returns.
Any returns received after 100 days, can no longer be processed.
All refunds will be credited back to the original method of payment used to place the order. Credit/debit card transactions can take 3-5 working days to show up on your bank statement.
Goods are guaranteed against manufacturing defects and all will have to be inspected and agreed by Flow Style as faulty. Once we are satisfied the goods are faulty we will offer a FREE replacement, exchange or refund.